Operations Manager

Status: Full-time, exempt
Salary Range: $70,000–$80,000 with benefits
Location: Main office in Raleigh, NC (hybrid: 2 days in office / 3 remote). Occasional travel across North Carolina required.

About the Organizations

North Carolina Asian Americans Together (NCAAT) is a nonpartisan, nonprofit organization committed to supporting equity and justice for all by fostering community among Asian Americans and allies in North Carolina through civic engagement, leadership development, grassroots mobilization, and political participation.

NCAAT in Action (NCAATIA) builds political power among Asian Americans and allies in North Carolina through voter education, progressive advocacy, and leadership development.

Benefits

NCAAT and NCAAT in Action offer full-time employees health, dental, and vision insurance; paid time off for vacation and wellness days; and a 401(k) plan. To support work-life balance, we offer flextime and hybrid work schedules. Employees also receive a yearly professional development stipend that may be used toward Asian language courses, training, or other learning resources.

Position Summary

The Operations Manager is responsible for ensuring the smooth, efficient, and well-coordinated day-to-day operations of NCAAT and NCAAT in Action. This role oversees organizational systems, office operations, event logistics, technology infrastructure, vendor relationships, and operational onboarding processes across the organization.

Reporting to the Senior Director of Finance & Administration, the Operations Manager serves as a central operational leader and problem-solver, supporting staff across departments while maintaining consistent systems, workflows, and standards. The ideal candidate is highly organized, tech-savvy, proactive, and comfortable managing multiple operational priorities in a fast-paced, mission-driven environment.

Key Responsibilities

Organizational Operations & Infrastructure

• Oversee day-to-day operational systems to ensure efficiency, consistency, and responsiveness across the organization.
• Manage the organization-wide office calendar to coordinate meetings, events, deadlines, and space usage, including onsite and offsite storage/inventory. 
• Serve as the primary point of contact for the general organizational email and incoming call routing.
• Coordinate organization-wide travel logistics, including bookings and itineraries for staff and leadership.
• Maintain office supplies, snacks, and shared resources to support staff needs.
• Support accounts payable processes in coordination with the Finance team, including invoice tracking and vendor payments.
• Support internship and fellowship programs as needed. 

Technology & Information Systems

• Manage and maintain organizational tools and platforms, including Asana, Slack, Tea House (intranet), Google Workspace, and related systems.
• Serve as the primary operational contact for IT vendors and technology support.
• Troubleshoot basic technology issues and escalate more complex issues as needed.
• Ensure staff have appropriate access to systems, software, and tools required for their roles.
• Lead technology access for employee onboarding and offboarding, in coordination with Human Resources.
• Manage technology access and setup for contractors, consultants, interns, and fellows.

Event Logistics & Events Team Management

• Lead logistical planning and execution for organization-wide events, including community events, political programming, and celebrations.
• Manage the Events Team, setting clear expectations, timelines, and accountability for event planning and execution.
• Coordinate event logistics such as venues, vendors, materials, technology needs, food, and accessibility considerations.
• Ensure events align with organizational values, budget parameters, and operational standards.

Facilities & Vendor Management

• Manage facilities for the Raleigh office and provide operational support for the Charlotte office as needed.
• Oversee office maintenance, cleaning schedules, storage needs, and landlord relations (including the Junior League of Raleigh).
• Serve as the primary liaison for vendors, contractors, and service providers.
• In collaboration with the Senior Director of Finance & Administration, negotiate and manage vendor relationships to ensure cost-effectiveness and service quality.

Core NCAAT Leadership Competencies 

• Program and Project Management – Manages multiple operational projects, establishes timelines, tracks deliverables, and ensures high-quality execution.
• Strategic Thinking and Decision-Making – Anticipates operational needs and implements systems that improve efficiency and organizational effectiveness.
• Collaboration and Teamwork – Works closely with staff across departments to support shared goals and smooth operations.
• Communication Skills – Communicates clearly and proactively about systems, expectations, timelines, and operational updates.
• Relationship Building and Stakeholder Engagement – Builds and maintains effective working relationships with vendors, landlords, contractors, and internal partners.
• Operational and Technical Proficiency – Demonstrates strong comfort with technology, systems management, and process improvement.
• Self-Management and Resilience – Balances competing priorities, adapts to changing needs, and maintains professionalism under pressure.

Preferred Qualifications

• 3–5 years of experience in operations, administration, or nonprofit management.
• Demonstrated experience with event logistics, facilities management, or vendor coordination.
• Strong familiarity with workplace technology tools (e.g., Slack, Asana, Google Workspace, intranet platforms).
• Proven ability to build and maintain systems that support organizational effectiveness.
• High level of organizational skill, attention to detail, and follow-through.
• Commitment to equity, inclusion, and cultural responsiveness.
• Basic skills in any Asian language are a plus.

Additional Expectations

• Flexibility to work occasional evenings or weekends for organizational events.
• Willingness to travel to Charlotte or other North Carolina locations as needed.
• Strong alignment with NCAAT’s mission, values, and long-term vision.